Privacy Policy

1. Introduction

Emirati European General Maintenance Company ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Service Information: Details about your property, service requests, and maintenance history
• Payment Information: Billing address and payment details (processed securely)
• Communication Records: Records of communications between you and our company

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide maintenance services, schedule appointments, and communicate with you
• Customer Support: To respond to your inquiries and resolve any issues
• Business Operations: To process payments, maintain records, and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send you relevant information about our services (with your consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email communication services
• Professional services (accounting, legal)

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure data transmission using encryption
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection
• Physical security measures for our facilities

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required

Typically, we retain customer information for 7 years after the last service interaction, unless a longer retention period is required by law.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to certain processing of your information
• Portability: Request transfer of your information to another service provider
• Withdrawal of Consent: Withdraw consent for marketing communications

8. Cookies and Website Technologies

8.1 Use of Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Updating the "Last updated" date at the top of this policy

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: uaeuropaco@gmail.com
• Phone: +971 563948698
• Address: Alain, Sanyia Area, Al Ain, UAE

14. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates and applicable data protection regulations.